Returns the search results. See [Query basics](#query-basics) for the syntax of the `query` parameter. Use the ampersand character (&) to append the `sort_by` or `sort_order` parameters to the URL. For examples, see [Searching with Zendesk API](/documentation/ticketing/using-the-zendesk-api/searching-with-the-zendesk-api). #### Allowed For * Agents #### Pagination * Offset pagination only Offset pagination may result in duplicate results when paging. You can also use the [Export Search Results](/api-reference/ticketing/ticket-management/search/#export-search-results) endpoint, which uses cursor-based pagination and doesn't return duplicate results. See [Using cursor pagination](/api-reference/introduction/pagination/#using-cursor-pagination) for more information. #### Errors JSON Format Errors are represented as JSON objects which have the following keys: | Name | Type