Before permanently deleting a user, you must delete the user first. See [Delete User](/api-reference/ticketing/users/users/#delete-user). WARNING: Permanently deleting a user deletes all of their information. This information is not recoverable. #### Permanent user deletion rate limit You can permanently delete 700 users every 10 minutes. The rate limiting mechanism behaves as described in [Rates Limits](/api-reference/introduction/rate-limits/#monitoring-your-request-activity) in the API introduction. Zendesk recommends that you obey the Retry-After header values. #### Allowed For * Admins and [agents in custom roles with permission](https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cxn_hig_bd) to manage end users or team members