Permanently removes words or strings from a chat ticket's comment. Wrap `<redact>` tags around the content in the chat comment you want redacted. Example: ```json { "text": "My ID number is <redact>847564</redact>!" } ``` The characters contained in the tag will be replaced by the ▇ symbol. **Note**: This does not work on active chats. For chat tickets that predate March 2020, consider using [Redact Ticket Comment In Agent Workspace](#redact-ticket-comment-in-agent-workspace). #### Allowed For - Agents [Agent Workspace](https://support.zendesk.com/hc/en-us/articles/360024218473) must enabled for the account. Deleting tickets must be enabled for agents. #### Request Body Properties | Name | Type | Required | Description