How to build a Call Compliance Agent

This agent streamlines the process of handling healthcare support call logs by automating the entire workflow from audio input to structured data output. The user uploads or records a call audio, which is transcribed to text. An advanced AI model then analyzes the transcript to extract essential fields such as date, agent and customer names, summary, main topics, urgency, compliance issues, and disclosures, outputting this information as a structured JSON object. The extracted data is automatically written to a specified Excel sheet for record-keeping and compliance tracking. Simultaneously, a second AI model generates a clear, human-readable summary of the call, highlighting any compliance issues, which is then displayed to the user for review or confirmation. This end-to-end automation reduces manual effort, increases accuracy, and ensures that compliance-relevant information is consistently captured and logged.