How to build a Patient Support Agent

This agent streamlines telehealth support by combining patient messages with relevant information from both official documentation and electronic health records (EHR). When a patient submits a question, the agent automatically searches the official documents (such as policies, procedures, and support guides) and the EHR database for pertinent information. It then uses a large language model (LLM) to generate a clear, empathetic, and compliant response, ensuring that support reps can provide accurate answers without offering medical advice or making clinical promises. The final response is presented to the patient, improving both the speed and quality of telehealth support interactions.