How to build a HR Policy Chatbot
This agent automates the process of answering HR policy questions by searching internal knowledge bases and documents, providing instant, reliable responses to employees.
Challenge
Employees struggle to quickly find accurate, up-to-date answers to HR policy questions, leading to confusion and unnecessary HR team workload.
Industry
Industrials
Department
Operations
HR
Integrations
SharePoint
OpenAI
This HR policy agent streamlines employee support by leveraging AI to answer HR-related questions. When a user submits a question, the agent first searches the company’s SharePoint-based HR knowledge base for relevant information. The AI (OpenAI LLM) then synthesizes a concise, conversational answer, referencing official policy documents as needed. If the agent cannot confidently answer the question, it transparently informs the user and automatically escalates the query to the HR team via email, ensuring no question goes unanswered. The final response is presented to the user in a clear, user-friendly format, reducing HR workload and improving employee satisfaction.
